License and Case Decision Notification Service Information

The Department of Health Professions, DHP, is working with the Virginia Interactive, VI, to offer an online alert notification service. The License and Case Decision Notification Service allows entities to track on a daily basis, Sunday through Friday, license status changes and notice of proceedings for all health professionals licensed in the Commonwealth of Virginia.

So:

Why would I use it?

How does it work?

How would I receive alerts?

How often will I receive alerts?

How much does the service cost?

How can I sign up for this service?

What additional benefits do I receive as a VIPNet Premium Service Subscriber?

How can I talk to someone and discuss this service further?

Why would I use it?

The License and Case Decision Notification Service has a number of benefits to its subscribers. It will notify subscribers of license status changes and notice of proceedings quicker than any other notification system currently in use within Virginia. Through this information subscribers will be able to reduce their liability of having an unlicensed health professional practicing at their facilities. A subscriber will be able to proactively ensure their health professionals are aware immediately of a change in license status. A subscriber will know when an action related to a proceeding has occurred. The service will greatly reduce the amount of effort required when preparing for an audit.

How does it work?

Users of the service create a profile of licensees they wish to track. The Department of Health Professions’ database is queried daily, Sunday through Friday, for changes to the health care providers’ records that are related to licensing or disciplinary proceedings. A change in an individual’s record prompts an alert, which is sent to any email address(es) as identified in the profile. There can be as many as six (6) email addresses identified in any one profile.

How would I receive alerts?

The alerts can be sent to an individual’s PC, pager, Personal Digital Assistant (PDA), or any device that has an email address. Alerts that match the information in the user’s profile will be sent to the email address(es) specified. Alerts can be a short test message sent to a Personal Digital Assistant (PDA), cell phone, or pager. Additionally, an alert and report may be sent to a computer in HTML or CSV format.

How often will I receive alerts?

You will receive your first alert within 24 hours of signing up for this service and creating your profile, should there be a change in any of the licensees in the new profile. One additional update will be received daily, Sunday through Friday, if changes are detected in the DHP‘s database for licensed professionals defined in your profile. If no changes are detected, no alert will be sent.

How much does the service cost?

First, you will need to become a VI Premium Service Subscriber. Your VI Premium Service Subscriber annual fee is included in the annual fee. In addition, being a VI Premium Service Subscriber will entitle you to a number of other services. (see What additional benefits do I receive as a VI Premium Service Subscriber below)

Fees for this service are charged annually.

How can I sign up for this service?

Individuals wishing to use the License and Case Decision Notification Service will need to become VI Premium Service Subscribers . This service requires the signing of a Service addendum in addition to the Premium Service Subscription Agreement. Subscribers will be issued a unique login ID and password that allows them to access a Web site where they may create a profile to specify which licensees they wish to track and determine which email address(es), up to six, to which they wish to have alerts sent. If you are a current subscriber, you merely need to complete the Service addendum and submit it to VI Customer Service. Access will be granted upon receipt of the addendum.

What additional benefits do I receive as a VI Premium Service Subscriber?

Being a Premium Service Subscriber gives users access to a number of Premium Services such as Lobbyist-In-A-Box and the Department of Health Professions Public Information Database. The full portfolio of services may be previewed at www.virginiainteractive.org/premium.

How can I talk to someone and discuss this service further?

For any additional information or to discuss this service further you are encouraged to contact VI Customer Service at 804-786-3794; toll free at 877-482-3468; or customerservice@virginiainteractive.org. We will answer your questions over the phone or make an appointment to visit you at your place of work.